Apple wallet now accepts hotel keys from some Hyatt locations

Cupertino, December 8, 2021

iOS 15 is meant to include some new features for the Wallet app, including support for car keys, hotel keys, HomeKit house keys, and IDs. Many of the features have not yet been implemented, but today, the Apple Wallet will begin accepting hotel keys.

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Hyatt, a well-known hotel chain, announced today that it is adopting Apple Wallet technology and will introduce Apple Wallet room keys in six US hotels in Hawaii, Key West, Chicago, Dallas, Silicon Valley and Long Beach.

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Guests at participating hotels will be able to add a room key to the Wallet app and then tap their iPhone or Apple Watch to unlock their rooms and common areas, such as gyms, swimming pools and elevators. Adding a key to your Apple Wallet requires OSiOS 15‌ and also works with an Apple Watch running watchOS 8.

Guests can keep their device next to the NFC-activated door lock to access the protected areas with the key card, and with Express mode, an ‌iPhone‌ must not be unlocked to use the camera key. If their "iPhone" runs out of battery power, the Power Reserve feature allows it to continue to be used to unlock the door for up to five hours.

According to Hyatt, members can add their room key to the Apple Wallet after making a reservation, and their wallet entry will let them know when check-in time arrives. When the guest is at the hotel and the room is ready, the Apple Wallet key will be activated. The hotel can remotely update the guest wall key in the Apple Wallet if a room change is required, and at check-out, guests can do so through the Hyatt app, which deactivates and archives the key stored in the Apple Wallet.

While the key Apple Wallet technology is being tested in just six locations right now, Hyatt expects it to be implemented in all global properties in the future.

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