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Arlo Home App previews are inconsistent

Arlo Home App previews are inconsistent

I have the new Arlo firmware installed. The base and 1 camera are set in HomeKit. I don't get an image attachment with motion detection. It sometimes works, but rarely. I have reset my entire HomeKit configuration as well as reset camera and base station. My mother's house has a circle 2 and that consistently sends motion documents with motion detection. Another one getting this?