August 4 Genre will not lock / unlock, but accurately reports lock status in HomeKit

Cupertino, October 5, 2021

Strange problem. One of my August 4th generation Wifi crashes reports perfect status in HomeKit (if the door is locked or unlocked), BUT I get "No Answer" when I try to lock / unlock it through HomeKit. It works well in the August app and I still have an August 4th generation lock that works well in the HomeKit (locks / unlocks). Before continuing and resetting the lock for the second time, any ideas from the community about what is wrong? I think it's Bluetooth signal issues, but the lock isn't that far from my ATV4. I'll try to temporarily move the ATV to see if it fixes the problem, but before I do that I thought I'd ask here. Does anyone else have this problem? Did a reset resolve it (as August suggests)?

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