August Wifi HomeKit No answer

Cupertino, October 25, 2020

Hello everyone; I just got my hands on the last Wifi lock in August and got to the homekit issue below, which is honestly very frustrating because I bought it precisely because of the Homekit integration

I have no problem adding the lock to the homekit, an easy process through the August application

The problem is once the lock is in Homekit, I can't use it from Homekit. Unlock / Lock commands are just running in the dreaded "No Answer" message

The weird thing is that I get very late notifications through Homekit if I use the August app to lock / unlock

I've tried several times to remove and read the Homekit lock, but the problem persists. My Apple Homepod is only 2 feet or about 6 feet away, well within Bluetooth range (understand that August uses weird Bluetooth for homekit)

The lock works well so far with the August app, and the automatic unlock so far plays well. But the fact that you can't integrate with homekit now defeats the purpose of the purchase quite honestly

Very grateful if anyone can kindly point me in the right direction to resolve this. I also contacted support for August, but I'm not very hopeful if I get any significant advice there.

Thank you in advance

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