Can't access my security cameras outside home (Eufy 2k Pan and Tilt homekit compatible)

Cupertino, November 6, 2020

Hi,

I have about a dozen Philips hue lights, an Apple TV 4k and 2 Eufy 2k Pan and Tilt homekit compatible cameras. Outside my home I can't seem to be able to access my cameras, they show as off in homekit and I can't open them or activate them or watch recorded footage. As soon as I came home, I was able to open the video stream just fine so this tells me it has something to do with ports on my router side.

any idea which ports I need to open for Homekit? Homekit Secure Video?

I can access the camera through the native app just fine but not in homekit, so it's not the camera itself.

​

thanks

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