Eve motion sensor not working

Cupertino, January 9, 2024

Hi. I just got back from the Apple Store with a replacement motion sensor... set it up in the EVE app and get the "Unoccupied, 0 lux and low battery" warning. This is the exact same thing I had with a sensor I bought 2 days ago from another Apple store... Does anyone know how to fix this? I'm waiting for a response from EVE customer support, but that might take a while.

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