Wanted to share a recent trouble-shooting session I had involving HomeKit, Google Nest WiFi, xfinity, iPhones, meross smart plugs, and an ecobee thermostat.
Symptom 1: One of two ecobees and alternating meross switches consistently showing up as “unresponsive” in HomeKit. Not a major concern but annoying during Halloween and having routines/automation disrupted.
Symptom 2: Intermittent “incorrect password” error on iPhones. Again, super annoying.
Symptom 3: Aforementioned ecobees and meross plugs intermittently disconnecting from WiFi completely. Not coinciding with HomeKit unresponsiveness, though.
Tried all the known tricks (soft/hard resets, network mapping, ipv4/6 restricting, etc) on everything (devices, hubs, apps) for over a week. Always hoping that things would “settle” and become stable. More than significant WiFi coverage at all locations (100-400 mb/s).
What ended up finally working.
1) Changed Nest WiFi’s DNS setting from “google” to “ISP”
2) Relocated the Nest WiFi access point far enough away from the ecobee that the ecobee would connect to the Nest router (along with the other ecobee that wasn’t giving me issues)
I’m still not completely sure why this worked (obviously I did those things for a reason), but hoping that I may save someone time in the future. I know Reddit can be a rabbit hole at times when troubleshooting, and I’ve done my fair share of following some crazy paths (including this past week of troubleshooting). But definitely a fan of crowd-sourced trouble shooting, especially when dealing with all these different OEMs.
HomeKit.Blog is in no way affiliated with or endorsed by Apple Inc. or Apple related subsidiaries.
All images, videos and logos are the copyright of the respective rights holders, and this website does not claim ownership or copyright of the aforementioned.
All information about products mentioned on this site has been collected in good faith. However, the information relating to them, may not be 100% accurate, as we only rely on the information we are able to gather from the companies themselves or the resellers who stock these products, and therefore cannot be held responsible for any inaccuracies arising from the aforementioned sources, or any subsequent changes that are made that we have not been made aware of.
HomeKit.Blog Is A Participant In The Amazon Services LLC Associates Program, An Affiliate Advertising Program Designed To Provide A Means For Sites To Earn Advertising Fees By Advertising And Linking To Amazon Store (Amazon.com, Or Endless.com, MYHABIT.com, SmallParts.com, Or AmazonWireless.com).
The opinions expressed on this website by our contributors do not necessarily represent the views of the website owners.