Hue Bridge replacement will not connect

Cupertino, October 16, 2020

Hello everyone, I have an incredibly aggravating problem with my Hue system and I have no idea where to go from here. For several years I had a Hue Bridge with 20 bulbs connected to Homekit and it worked solidly. However, last night I had a problem in which the bridge fell off a shelf and stopped working afterwards.

I went to the store and bought a replacement this morning, but the internet icon (the one that looks like a globe in front of the bridge) won't light up half the time. Sometimes, if I power up my router (an eero pro), I will get the bridge to light up completely, but I can't find any of the bulbs in my house,

I'm going crazy ... does anyone have any idea how to get the bridge to connect normally and find all my light bulbs? Any help would be greatly appreciated !!

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