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I can’t connect the Aqara M1S and G2H camera to the HomeKit

I can’t connect the Aqara M1S and G2H camera to the HomeKit

Hi, I bought the Aqara M1S hub and G2H camera and some sensors on Amazon last week (I live in the US). I’ve tried many ways to link it to either the Aqara app or Homekit, and yet I get “Failed to reconnect account, try again” from the M1S hub. I have already tried: 1. using only 2.4Ghz Wifi 2. Rename the wifi name without any special character 3. reset the modem and router to the default values ​​4. press 10 times then another 2 times to reset both on the Mi Home platform and on the Aqara platform 5. Try both scanning the QR code and entering the 8-digit number manually Not sure what I did wrong or what else I can try? Please advise us, thank you!