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Insignia garage door opener does not open the garage, but connects to the HomeKit really well

Insignia garage door opener does not open the garage, but connects to the HomeKit really well

I live in Canada, so I had to order an open box version of this opener on eBay. I followed all the instructions and I was able to connect it to HomeKit really well. I can see when the garage door is open or closed in the HomeKit app.

However, when I try to open it using the app, it just says “open” forever, it doesn’t do anything. And if I try to open it manually using the button on the controller, it clicks, but it doesn’t do anything.

I have a linear ldc0800 that is on their compatibility list. The wiring is hectic, I tried all sorts, no luck.

I would like to know if my item is defective, but I can’t say, or if something else has been fixed.