Is it reasonable / expected of device vendors to ask us to wipe / reset HomeKit to accommodate their app updates?

Cupertino, October 11, 2019

In short, Hunter dropped the white hot trash that was their iOS app, replacing it with an even bigger, steaming pile of garbage.

After fumbling for an hour and trying to add 4 new "simpleconnect" ceiling fans to my existing 2, I called Hunter support and was told that I needed the new app. Finally a new app, hurray. Except when you install the new app, it will delete your existing HomeKit fans, get stuck again and add them and won't let you skip adding the old fans again so you can add the new ones. So I lost my 2 acting fans and can't add the 4 new fans. FML.

After just a few email exchanges, their last / only "fix" for me is to completely reset my HomeKit. Which brings me to my question. Is this a sign of things to come? Because if that's the case, I want out of this whole HomeKit thing.

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