I was planning to post a full video review of the Level Lock app and unfortunately I couldn't install it to block. Here's where I went wrong and what I would advise anyone thinking of buying it to consider.
During the control process, you are offered two options:
Lock level - Standard
2 3/8 inch back - 60 mm (most common)
Lock level - long
2 3/4 inch back - 70 mm
There is a link that shows a quick reference on how to measure your door, showing a line from the keyhole to the side of the door. This is a bit tricky, since most of the jams don't sit at the door, so you end up having to eat your eye. Eyes told me it looks under 2 1/2 inches and I realized if the Standard is the most common, as stated in the options, I should go with that. I was wrong. I've built theater scenes before, so I promise I can use a metric.
** I highly advise you to remove your current deadbolt BEFORE you buy a Lock Lock. **
Two reasons. One is to get a much more accurate measurement of the length you need. The inside of the lock that is the lock itself is flat and so you will get a definite reading of 60mm or 70mm. The second reason is to see what is inside the current lock, you will adjust the lock level. Mine had a large load around the inside lock that would not allow the lock level to match. I was able to remove this housing and replace it with the function required to hold the key locking parts together with a paper clip around these screws. A YouTube reviewer had a similar problem, but instead of a MacGyver solution, he ended up buying a new lock for his door. While this new lock you got might look better than any of the clunkier additions on the smart lock, this still limits what locks you can use with Level Lock and is also something to look for before buying in case you don't want to have to buy a whole new jam. For reference, the inner round part of the level lock has a diameter of 1 3/4 inches (along the circle) and slightly less than 1 inch thick.
The board is 1 1/8 inch by 2 3/4 inches. This is the metal part on the door where the deadlock is connected. You will most likely want to use the included one, because the level locking lock is more rounded than the usual tights, which tend to be flat on the sides. If you have a shorter current board, you can contact customer service to receive one that is 1 1/8 by 2 1/4 inches. They did not charge me anything for sending me this additional attack card.
If you cannot turn the lock on the current lock without adjusting the door, then there is no chance that this lock will work properly. It might seem obvious, but I felt the need to mention it.
Their customer service, at least by email, is excellent. Most of the responses were within an hour, if not the same day, and they always had a decent amount of personal touch, compared to the more corporate copying and pasting answers that leave you wondering if I'm actually reading your message.
Notes on what's happening now:
They offered to send me one with the long torso while sending it back. I suppose he wanted to send it to me as soon as the tracking number on the return label shows that I actually sent it. I plan to return it. We are hoping to move this summer and I do not want to bet $ 200 on the back length of my front door or the lock that will be on it. I hoped that I could buy myself only for the longest term, around $ 50, to prepare myself for any and all of the doors I can live behind, assuming all the other parts fit the same, but they said they can't sell parts separately.
As an FYI, the return policy is 30 days from the date of purchase, not from the date you receive the product by mail, and the product must be in good condition. The return policy says the shipping fee will be deducted from your refund, but I asked about it and they told me that I will receive a full refund because I was a reserve member (someone who signed up to buy a level when it becomes available).
Hope this helps. It was a wild ride. Maybe I will buy it again in the future, but there are too many variables to install, especially if you do not intend to live now for years to come.
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