Level Touch lock - Touch to unlock the question

Cupertino, November 23, 2021

Hello, I have a Level Touch lock on the front door for a year. In the last few months, the touch function for unlocking has been extremely inconsistent. I tried several things to troubleshoot: I replaced the battery, I uninstalled / reinstalled the app on both phones, I made sure the Location Settings are set to Always and "Accurate", I made sure the Background Update is enabled for both wifi and mobile, I restarted the lock. We always leave the "Home" border. It is very frustrating because it does not work about 25% of the time. Not often enough to stop trying, but often enough when the moments don't work out are very frustrating. We end up having to look for keys. Over the weekend, I kept a touch log for unlocking: 11/20 10:30 AM - It worked (my phone) 11/21 6:15 PM - It worked (both phones) 11/22 5:00 PM - It didn't work (phone my) phone) 22/11 17:30 - Worked (roommate's phone) The problem is not with the "touch" itself, because the touch to lock works 100% of the time. I'm pretty confident that the problem is that the app doesn't update to "Home" when I get home, which prevents it from being allowed to be unlocked by touch. Does anyone else have similar problems or has they found a way to make it more reliable? I'm in touch with Level support, but it's just being passed on to "engineers." I don't think it's a problem with HomeKit or Home hubs, because it doesn't go through the Home app to unlock. For more information, any "get home" automation in HomeKit works every time, so the problem is not with the geolocation of my phone. ¯ \ _ (ツ) _ / ¯ I'm very close to reaching a Black Friday offer for a fingerprint-based lock to avoid all this hassle.

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