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Locked Home app on “Upload props and scenes”

Locked Home app on “Upload props and scenes”

The My Home app on both MacBook Air and iPhone 12 does not work, both are completely updated. Shows a spinning wheel with the text “loading props and scenes” indefinitely. It worked on an iPhone 7 with my friend’s Apple ID connected, but when I reset it from the factory and set it up with my own Apple ID, it received the same message, so I think it’s an Apple ID issue . I tried everything I could find, including waiting 30 minutes for the reset button, but it didn’t show up. I have contacted Apple support several times since November 2020, but they have not been able to help me either. I really want the Home app to work, so does anyone have any solutions?