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Open iSmartGate on your own from HomeKit

Open iSmartGate on your own from HomeKit

I have an iSmartGate connected to the HomeKit. Twice now he opened himself. The app’s event log says it was opened “by HomeKit”. It wasn’t even a positive positive – the door opened. I hadn’t done anything on my phone and I didn’t have any automation that could have triggered it. This is obviously a break-in if I can’t solve the problem. I will contact their assistance, but I wonder if anyone has any idea how this could happen?