Problem with HomePod personal requests for other household users

Cupertino, October 10, 2023

I am the primary user for my home. I have no problem using our HomePod for personal requests like "text so and so", or "ping my phone", etc. My wife, on the other hand, has a lot of trouble with it. I've double-checked and double-checked that she does indeed have personal requests enabled and the HomePod should have no problem with this. However, it rarely works for her. If he loses his phone and asks HomePod to ping it, it will say something like “Sorry, I can't help you with that. you'll need to enable personal requests first." This can be quite annoying for her and I was wondering if anyone else has had the same problem or solutions to this problem?

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