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Problem with the Thread Eve door and window

Problem with the Thread Eve door and window

Hello everyone, you have a Thread problem. You have a door and window sensor Eve in an outdoor mailbox with a HomePod well within range, which was working this morning as the message was taken down and notified me. It is now said that it does not respond in HomeKit and is not accessible in the Eve application. I just wonder what I can do to fix and solve this problem. This is currently my only Thread device. Thank you all!