I bought an Arc Rio heater in June 2020, when it was launched, and just before Christmas, I thought it wasn't working. The fuse seems to have burned out, and in doing so it partially melted the plug and socket. Because the heater has a two-year warranty, I contacted Rio Heating and received a reply within an hour when a replacement plug would fix it. I wasn't convinced at all, because I'd rather know what caused the problem, but if it was confirmed that replacing the plug would fix the fault and reimburse me for the cost. I bought the replacement plug the same day and sent the receipt for the refund, but I haven't heard anything since, despite several follow-ups. Yes, I know this was Christmas, but there were working days between them, and the fact that I had such a quick response initially led me to conclude that Rio Heating decided not to reimburse me in the end. While the cost of the catch is minimal, I think the biggest concern is that this company is not honoring its legal obligations under British law. Also, given the potential safety implications of the malfunction (it's still unclear why safety went first), I wanted to make people aware of this.
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