Schlage Sense doesn't respond (in WiFi range, but far from HomeKit hub)

Cupertino, September 15, 2019

We have two Schlage senses, one on the front door and on the garage door. The one in the front door works fine, but the one in the garage door turns out to be unavailable in both the Schlage app and the Home app when the phone is more than a few feet from the lock.

The lock is in WiFi range, but pretty far from the hub (an Apple TV 4K).

I've tried deleting and configuring it again, but no joy. Does anyone know what can be wrong?

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