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Serious software problems with Rio Heating Arc

Serious software problems with Rio Heating Arc

The hardware looks pretty good, but at the moment the heater is actually blocked due to bad software. I’m not sure how much to blame Rio and how much to blame HomeKit. After a recent power outage, the Home app has consistently reported that the heater is not responding. To fix this, I tried deleting the accessory from the Home app and adding it back. I was able to delete it; however, when I try to add it back, the Home app reports, “To add this accessory to your home, you’ll need to reset it first.” There is no documentation I can find that suggests how to reset it. To make matters worse, I tried to create a support issue on [Rio web site](https://www.rioheating.com/contact/). Their server responds with a Forbidden 403 when you try to submit the form. ** Updated to add: ** The instructions (in the app) for changing the WiFi network suggest that the process involves a “factor[y] reset. “It simply came to our notice then.