Siri on both my iPhone and my wife's can't play music in our libraries on the HomePods.

Cupertino, October 6, 2023

My wife's iPhone: iPhone XR My iPhone: iPhone 12 iOS on both: 17.0.2 HomePod (1st gen) HomePod mini iOS on both: 17.0 Apple TV 4K: tvOS 17.0 We share an Apple Premium subscription with profiles/ separate Apple Music libraries (standard configuration). This all applies to both of us/our iPhones/Apple Music libraries: If I ask Siri on my iPhone to play whatever music happens to be in my library (a specific song or one of my playlists) " the lounge / on the HomePod lounge / in the nursery / on the HomePod in the nursery," she responds with "Ok, I'm playing [song/playlist] in lounge/nursery - Sorry, there's a problem with Apple Music” and no music is playing. This is the ONLY time the problem occurs. I can play the same music on the HomePods if I talk directly to the HomePods themselves or if I do it manually from my iPhone (without Siri). I can also tell Siri on my iPhone to play my music on my iPhone with no problem. I can also ask Siri on my iPhone to play music that isn't in my library on the HomePods (using the same command as above, only with a song I don't have in my library) and that works. If I then add that song to my library, I can't do that anymore. Tried: • Restarting router • Resetting router to factory defaults • Restarting HomePods • Removing and re-adding HomePods • Restarting Apple TV • Disconnecting from Apple TV and reconnecting • Resetting Apple TV to factory defaults • Turning off iPhone Siri/ enabled • Disable/enable personal requests • Create another home in HomeKit (without deleting the original) and remove/add HomePods to it and retest • Disable/enable Apple Music on HomeKit • Change primary user between me, my wife and Account HomePod (my iCloud account) • Disconnect from iPhone and reconnect All these issues are the same for my wife and her iPhone and I followed the same steps as mine.

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