The HKSV stream cannot be viewed on the phone until it is connected to Wifi

Cupertino, October 26, 2020

So this issue has arisen since the transition to iOS 14 at launch.

I have an Eufy Cam Indoor Pan & Tilt camera, which is configured on HKSV and is turned on when my partner and I are at home and turns into streaming when we are both out of the house.

On iOS 13.7.x it worked perfectly, I was able to view the stream while I was connected to LTE, as well as my partner.

From the update to iOS 14 (and therefore all updates), I can only view the stream after I have connected to Wifi; once I disconnect from Wifi, I can now view the stream on LTE or Wifi. My partner does not have such a problem, ie it works at any time, either on Wifi or LTE. This problem reappears every time we come home and leave again.

I removed, reset and re-added the camera to HK and checked the Home settings under the cell phone and they are activated, but I can't figure out in my lifetime why it only works after connecting to * any * Wifi network (even and a public one).

I contacted Apple and they suggested I try resetting my phone settings (all of them), but before I do that, I was wondering if anyone has any thoughts or recommendations on how to fix this, you may have experienced this issue and you solved it!

Thanks!

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