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The light bulb has no answer

I have a light bulb of about 38, which does not show any response in the home application and cannot be accessed in the shades application. I restarted the phone and the tone bridge, but that didn't solve it. I changed the channel into zigzags and that didn't work and I switched off the switch and started it again and it didn't work. Can someone advise me on what else I might try?