The status of reaching the lock level

Cupertino, November 8, 2021

I have a Level Lock Touch edition that seems to think it's locked in the HomeKit, but writes locked in the Level app. Does anyone else get into this? Researching and aligning the door seems perfect, so I'm not sure what's going on. One thing I saw on another post is to loosen the screws a quarter of a turn, which I assume are the ones in the lock. Does anyone else have any advice?

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