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Yale Nest – Will not establish a connection

Yale Nest – Will not establish a connection

My initial question is: does the lock require a login to talk to my HomeKit? I have the Google Nest ringtone and the Nest thermostat all connected, but I can’t sync Yale. I tried all the suggested tricks, my only thought is that I need login to talk to Starling. Side note, I use Starling to act as my hub

Thank you in advance!