HomeKit Secure Video Bug Means Thumbnails May Show Outdated Views

Cupertino, January 7, 2022

Homekit.Blog is supported by its audience and can earn commissions as an Amazon Associate and Affiliate on qualifying purchases. These affiliate partnerships do not affect our editorial content. An unknown number of users with HomeKit Secure Video cameras report that while live view works properly, thumbnails do not refresh normally. Since the end of December, a growing number of users have been reporting the problem. It means that a glance at the Home app's cameras no longer necessarily shows the latest thumbnail shot from the video. Damn it. My HomeKit cameras are having problems again (but only in the HomeKit app). Their manufacturer app still works fine. - Thumbnail keeps reverting to an old thumbnail - They immediately show the "now" timestamp - Eventually they will just stop working together in Home - Mario Guzman (@MarioGuzman) Jan 3, 2022 It doesn't It seems to be a consistent cause , although it seems to be limited to the Home app rather than each camera's own remote app. It's also not sure if it's limited to certain cameras, as both eufy and Netatmo have been mentioned in some reports, as first noted by MacRumors. Users report solutions with varying degrees of success. Restarting all devices has worked for some, while signing out of their Apple ID account and then signing back in has helped others. So far, however, it appears that these workarounds are proving to be temporary. There are repeated messages that the problem has been solved, only to come back later. Apple has not yet commented on the matter. This isn't the first camera problem HomeKit Secure Video has had. The release of iOS 15 impacted security cameras for a number of users in October 2021.

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