Logitech Circle View Doorbell returns after being removed from Apple's HomeKit website [U]

Cupertino, July 16, 2021

Update #2 July 19: The Logitech Circle View Doorbell has returned to Apple's website after being removed earlier this month. The company says the accessory was removed in error and that the removal is unrelated to concerns about overheating. Customers experiencing overheating issues with the devices can visit Logitech's FAQ website here.

Update: Logitech says the Circle View Doorbell will be added back to Apple's website next week and had been removed in error. The company has not responded to inquiries about the overheating problems plaguing many users.

HomeKit doorbells have been hard to come by over the years, especially those with support for HomeKit Secure Video. Earlier this year, however, Logitech expanded its popular lineup of HomeKit accessories with the Logitech Circle View Doorbell. This month, however, the Logitech Circle View Doorbell has been removed from Apple's HomeKit accessories webpage....

As first spotted by eagle-eyed Reddit users, the Logitech Circle View Doorbell has been mysteriously removed from Apple's list of HomeKit-compatible accessories. According to archival data viewed by 9to5Mac, the change appears to have occurred early this month, but with no explanation from Logitech or Apple.

It is unclear what prompted Apple to remove the Logitech Circle View Doorbell from its HomeKit accessory webpage. Remarkably, however, the accessory is still available for purchase on the Apple Online Store. On the other hand, trying to buy it from the Logitech webpage results in an error.

When we reviewed the Logitech Circle View Doorbell with HomeKit Secure Video earlier this year, we found it to be a reliable and reasonably priced option, though we also noted the lack of competition. Now that it's more widely available, however, there have been a number of reports of the Logitech Circle View Doorbell overheating, even in the shade and in cool weather.

A user on Reddit explained last month:

Monday it was 63º and cloudy, yet the Logitech was offline almost all afternoon and even into the evening. Yesterday it was 80º and sunny, our doorbell was offline almost all day. Likewise today. I've taken the thing off the front several times over the past few days to let it cool down and the back of this thing is HOT. I mean blazing hot. It doesn't seem safe at all.

This leads to a warning message in the Home app:

It's possible that Apple removed the accessory from its list of HomeKit devices in response to these complaints, but that doesn't explain why Apple continues to sell it through Apple Stores. We've reached out to Logitech for comment and will update this post if we hear anything.

Have you tried out the Logitech Circle View Doorbell yet? Have you experienced any issues with the device overheating and becoming unresponsive in the Home app? Let us know in the comments.

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